- Our Terms and Conditions
- Privacy Policies
- Responsible Gambling
Blinks ICT Games General Terms & Conditions
This article outlines the terms and conditions that You agree to whenever You use any of the websites or apps offered by, register for an account with, and/or use any of the products or services offered by Blinks ICT Solutions, Blinks ICT Games, Blinks Gaming Software,BIG, or Blinks Lotto and Pool
In This Article:
1. General Terms and Conditions and other important terms which apply to You
3. Changes to these Terms and Conditions
4. Registering for and opening an Account (including what happens if You open more than one Account)
5. Information we collect about You and how it is used
11. Malfunctions, Errors and Interruptions
13. Availability and Use of the Services
15. Refusing Your Bet or Wager
18. Suspension/Closure of Your Account by Us
20. Events outside our control
21. Limitations and Exclusions of Our Liability
27. Governing Law and Jurisdiction
28. Complaints and Player Dispute Resolution
29. Additional conditions for telephone
These Terms and Conditions (see Section 1.1 below for how ''Terms and Conditions'' is defined) apply to You whenever You use any of the websites or apps offered by, register for an account with, and/or use any of the products or services offered by Blinks ICT Solutions, Blinks ICT Games, Blinks Gaming Software, or Blinks Lotto and Pool. The products and services that we offer (via our websites, tablet and mobile applications) are together referred to in these Terms and Conditions as the "Services" and references to "You" and "Your" are to You, as the end user of the Services. For more information about who ''we'' are, see Section 2 below.
PLEASE READ THIS NOTE BEFORE YOU MOVE ON TO THE REMAINDER OF THESE TERMS AND CONDITIONS
It
is important that You take the time to read and understand these Terms
and Conditions because they affect Your rights and in some cases may
result in You not being paid by us, or being excluded or prevented from
playing with Us.
If You have any questions about
anything contained within these Terms and Conditions or if there is
anything You do not understand, please get in touch with us and we will
be happy to answer Your questions.
Please in
particular pay close attention to the Important Note that is directly
below and then please read our Terms and Conditions carefully.
Important
note: Everything contained within these Terms and Conditions is
important and should be read by You, but we would like to draw Your
attention in particular to the following sections and the important
terms that they contain. These sections have the potential to seriously
affect Your interests. You must read these sections themselves and not
rely on the short summaries below.
- By registering for an Account, You are entering into a legally binding agreement: To use our Services, You must register and open an account with us. By registering an account with Blinks ICT Games (blinksictgames.com), You will enter into a legally binding agreement with us which incorporates the General Terms and Conditions, the rules for each of the products and services that we offer, and any applicable third party terms and conditions in respect of the use of their software. (See Section 1)
- You may only open 1 (one) Account: You may only register (1) one account with us. If we discover that You have opened more than one Account, we will have certain rights including the right to close Your Account(s), to void winnings, and to retain the positive balance on Your duplicate Account(s). (See Section 4)
- You must be 18 (eighteen) and meet other requirements to use our Services: You must be 18 (eighteen) years of age or older and meet the other eligibility and verification criteria to use our Services. (See Sections 4, 6 and 7)
- Information we collect about You: We collect and may use Your personal information in accordance with our Privacy Policy and Cookies Notice. (See Section 5)
- We need to complete verification checks before You can do certain things: We will need to complete our verification checks before allowing You to do certain things in connection with Your Account, including withdraw winnings from Your Account. (See Section 7)
- Maximum winnings limits apply to our Services: This means that, regardless of the amount You stake and no matter how much You appear to have 'won', You will only be entitled to receive up to the maximum winnings limit. The limits are:
- In relation to Blinks ICT Games: or any betting transactions placed through the Services: other than as may be set out in relation to specific markets under the Blinks ICT Games Market Rules, for any one calendar day (00:00 - 23:59) the maximum aggregate winnings shall be no greater than 1,000,000 (one million nigeria naira) or the equivalent amount in Your chosen currency.
- In relation to each of Blinks ICT Games: other than raffle draw, or where specifically advertised for a specific game or promotion, the maximum winnings for any one wager or gameplay transaction shall be no greater than 250,000 NGN (two hundred and fifty thousand nigeria naira) or the equivalent amount in Your chosen currency. (See Section 10)
- Withdrawing Your funds: You will usually be able to withdraw Your available real money balance at any time, but there are certain circumstances in which we will be entitled to delay or withhold withdrawals. (See Section 12)
- We will not tolerate fraudulent activity, cheating, or any other ''Prohibited Activities'': If You do any of these things, we will have certain rights against You, such as suspending or closing Your Account, cancelling/voiding Your bets, and/or withholding winnings. You may also be required to compensate us if we suffer losses because of Your actions (See Sections 16, 17 and 18)
- Errors, Interruptions and Malfunctions: All our gambling software is tested carefully but computer software and systems are never perfect. Mistakes of odds and pricing can also be made in betting markets. If one of our products suffers a software error, or presents incorrect information to You such as incorrect terms or winnings, we have the right not to pay You out. This includes but is not limited to circumstances where the problem is not obvious to You and is only discovered by us when we check or verify the result of a transaction. (See Section 11)
- In certain circumstances, our liability to You is limited or excluded: When You play with us, it is important that You understand what we are liable for, when limits to our liability will apply (and what those limits are), and what we are not liable for. It is also important that You understand that we will not be liable to You under these Terms and Conditions, and nor do we owe You a duty of care in respect of, our compliance or non-compliance with any regulatory obligations that we may be under from time to time including those relating to so-called 'safer gambling' or 'social responsibility'. (See Responsible Gambling Tab)
- Our right of set-off: Sometimes
we can set off the positive balance in Your Account against amounts
that You owe to us, or use the Account balance to reimburse costs
incurred as a result of any Prohibited Activity on Your part. (See Section 21.5)
1. General Terms and Conditions and other important terms which apply to You
1.1 By registering an account with Blinks ICt Games (www.blinksictgames.com) (see Section 4) and by clicking Sign Up'' button when You register for such Account, You will enter into a legally binding agreement with us which is comprised of and includes:
- these general terms and conditions (''General Terms and Conditions'');
- the specific rules for each of the products and services that we offer (''Game Rules'') which are described and linked-to in Section 1.2 below;
- the specific terms and conditions that apply to any promotions that we may offer to new and existing customers from time to time (''Promotional Terms''); and
- any applicable third party terms and conditions in respect of the use of their software which are described in Section 13.9 and at Appendices below (''Third Party Terms'').
- Blinks ICT Games Help & Tutorial are available by clicking here
The General Terms and Conditions, the Game Rules, the Promotional Terms, and the Third
Party Terms are together referred to as the "Terms and Conditions".
1.2 The Game Rules and How To Play for each of our products and services can be found by clicking on the links below:
1.3 Please note that these General Terms and Conditions will take precedence in the event of any conflict between these General Terms and Conditions and any of the Game Rules
2.1 References in the Terms and Conditions to "us" "our" or "we" are:
2.1.1 when referring to Blinks ICT Games Or BIG, we are referencing to Blinks ICT Solutions gaming services;
2.2 Blinks ICT Solutions is a company registered in Nigeria with registration number BN 2518351. Blinks ICT Solutions gaming services is regulated by the Delta State Lottery and Gambling Commission.
2.4 For further contact details please see our Contact Page
We may make changes to these Terms and Conditions from time to time (for example, we may do this in order to comply with a change in applicable law or a change in our regulatory obligations (noting the point in the 'Important Note' at the beginning of these General Terms and Conditions re. that fact that we will not be liable to You under these Terms and Conditions, and nor do we owe You a duty of care in respect of, our compliance or non-compliance with any regulatory obligations that we may be under from time to time including those relating to so-called 'safer gambling' or 'social responsibility'), or to accommodate changes in the Services we offer or our business practices). We will notify You of any material changes to these Terms and Conditions by providing a prompt with a link to the revised terms on our websites. Your continued use of the Services following such notification will be deemed binding acceptance of the changes. If any change is unacceptable to You, You should stop using the Services. It is Your responsibility to review the Terms and Conditions and any amendments to them each time You use the Services.
4.2 In
order to open an Account with us, You must fulfil our eligibility
criteria and pass our anti-money laundering and verification checks (the
''Requirements'') as described in Section 6 (Eligibility) and Section 7 (Verification) below. You must at all times continue to satisfy the Requirements, while You have an active Account with us.
4.3 You
can only register 1 (one) Account with us, which can then be used
across all of our Services. If You open more than one Account, each such
additional Account will be classified as a ''Duplicate Account''. If we discover that You hold one or more Duplicate Accounts, we reserve the right (in respect of each Duplicate Account):
- 4.3.1 to close the Duplicate Account, leaving You with only the original Account (unless we have reason - for example if You have deliberately or fraudulently opened more than one active Account - to close all of Your Accounts (i.e. including the original Account)) and to treat all bonuses and free bets, and all winnings accrued from such bonuses and free bets, obtained using the Duplicate Account as void;
- 4.3.2 to void all future bets/wagers made on the Duplicate Account; and
- 4.3.3 to retain the positive balance of the Duplicate Account.
4.4
You must provide us with accurate information in relation to Your
Account. It is Your responsibility to inform us of any changes to Your
personal details which may impact on the use of Your Account (e.g. a
change of address or new bank account details). If any of these details
change, please notify us using: (1) the facility provided on our
websites or mobile and tablet applications; or (2) via the contact
centre.
4.5 We are entitled to refuse to open an Account for
any reason, including failure to meet the Requirements. Unless we're
entitled to withhold funds under these Terms and Conditions, we will
refund any sum provided on deposit in respect of the failed Account
registration by the method of payment You used to make the relevant
deposit and, if any bets or wagers have been placed, we reserve the
right to void all such bets or wagers.
4.6 Any bets or wagers placed via Your Account must be for Your own benefit and not for the benefit of any third party.
We process information about You in accordance with our Privacy Policy. Our Privacy Policy forms part of these Terms and Conditions and contains information about the types of information we collect from and about You, and what we do with that information, including who it may be shared with and why.
6.2 Access to certain Services may not be legal for residents of, or persons located in, certain countries. We do not intend that the Services be used by persons in countries in which such activities are illegal. Our Services do not constitute an offer, solicitation or invitation by us for the use of, or subscription to, betting, gaming or other services in any jurisdiction in which such activities are prohibited by law. In particular, residents of or persons located in the United States and its territories must not use any of the Services. We currently only accept customers based in any of the following countries: Nigeria, Ghana, and South Africa. but we may amend this list from time to time.
6.3 If You access any of the Services from a country other than one of the Accepted Countries or from a country other than the one specified as Your country of residence in the customer registration procedure, it is Your responsibility to check that accessing and using the Services are not prohibited and/or restricted by local laws. We accept no liability if Your deliberate or accidental use of our Services is in contravention of the laws of the country in which You are located and we may also void, suspend and block all of your accounts and/or betting activity or take any other action we deem necessary.
7.2 By registering for an Account, You authorise us to conduct any identification, credit or other verification checks that we may require (either for our own purposes or as required by applicable law or a regulatory body), including (but not limited to) checking any or all of the details You provide when registering or changing Your Account details (e.g. when You update the payment method linked to Your Account). In particular, we may verify that You are 18 (eighteen) years of age or older and that You are resident in the country in which You say You are resident. You agree to provide us with any information we may reasonably need in relation to such checks.
7.3 If we discover (after You have successfully registered and opened an Account) that You are under 18 (eighteen) years of age, Your stakes will be returned to You, all bets will be voided, and we may make a report to the relevant regulatory or law enforcement authorities.
7.4 We may supply the information that You have given us to authorised credit reference agencies, who may check the details we provide against any databases (public or private) to which they have access and may keep a record of that check. We may share information with credit reference and fraud prevention agencies for use in credit decisions, identification checks and for fraud detection and prevention purposes. We will process the personal information which You provide in connection with Your registration in accordance with our Privacy Policy.
7.7 As
well as the other checks we may undertake, You may be required to
provide proof of identity and /or proof of address to assist us with
verification. If requested by us, You will need to send us a copy of
Your passport, driver's licence, birth certificate and/or other
appropriate proof of address documentation for these purposes. These
documents must be sent to us at: via our contat information (1) Address (2) via our live chat facility or (3) directly through our email support@blinksictgaes.com
7.8 We
are entitled to request any documentation reasonably required in order
to meet our legal and regulatory requirements or comply with our
internal fraud prevention procedures, should circumstances dictate.
8.2 You may not under any circumstances allow any other person to use Your Account. It is Your responsibility to maintain the confidentiality and security of Your Account information and in particular to ensure that You do not reveal Your User Name and Password to anyone else. We are entitled to assume that all activity that takes place on Your Account when Your User Name and Password have been entered correctly is valid and has been undertaken by You, whether or not such activity has in fact been undertaken by You. We shall not be liable for any claims in the event that You disclose Your User Name and Password to anyone else or where Your negligence or deliberate act has contributed to such third party access to Your Account.
8.3 If young persons are sharing or have access to Your devices, we recommend that You install parental control software.
8.4 You should change Your Password on a regular basis via the link on our websites and/or mobile and tablet applications. You must notify us of any unauthorised use of Your Account as soon as You suspect it or otherwise become aware of it.
8.5 If You repeatedly enter Your Password incorrectly, Your Account will be locked for security purposes. If You lose or forget Your User Name and/or Password You can retrieve the details or, if You need to, unlock Your Account using the tools provided on our websites and/or mobile and tablet applications. Alternatively, You can contact our Customer Care Team by live chat or email and (subject to passing security and verification checks) we will reset Your User Name and/or Password for You.
8.6 If You suspect that someone else has obtained Your User Name or Password, You must contact our Customer Care Team immediately using our contact details .
9.2 All amounts paid into Your Account must be paid by debit card (Visa Debit, Maestro, Mastercard or Visa Electron) or using an online payment service from other providers we accept. Deposits may be subject to Your bank and/or payment provider's authorisation and we accept no liability where this is not provided. .
9.3 When
using a debit card or online payment service, You must make sure that
the name on the card or payment service is the same as the name
registered for Your Account. We are entitled to assume that You are
using Your own funds and we accept no liability where that is not the
case.
9.4 We do not keep your credit card information or deposit channelas such we are not liable for any damaged caused on your card when using our payment gate way.
9.5 All deposits
must be in the currencies available on the Services from time to time,
which currently includes Nigeria Naira Only.
9.6 The minimum deposit for all payment methods is 1000 Nigeria Naira or the equivalent amount in Your chosen currency.
9.7 We
reserve the right, acting reasonably, to change the minimum deposit
amounts from time to time without prior notice. We will publish any such
change on our websites.
9.8 We will never charge You for
making a deposit. However, certain banks may charge if they classify the
deposit as a ''cash'' transaction or impose additional banking charges
or overdraft fees. Please ask Your bank for more details.
9.9 Your
deposit will be available in Your Account as soon as Your bank
authorises the amount You choose to deposit. Deposits will usually show
as ''Paystack or Blinks ICT Solutions'' on Your bank statement.
9.10 Funds in Your Account do not bear interest and are deemed to be advance payments for intended transactions.
9.11 We
are not a bank and monies deposited with us are held in a normal bank
account in the name of Blinks ICT Solutions. Please see The Section (Keeping Your Money Safe) for more information.
9.12 You may only deposit money in Your Account for the purposes of using such money in genuine gameplay on our Services.
The maximum winnings for each Account shall be as follows:
- in relation to Blinks ICT Games or any sports betting transactions placed through the Services: other than as may be set out in relation to specific markets under the Blinks ICT Games Rules, for any one calendar day (00:00 - 23:59) the maximum aggregate winnings shall be no greater than 2,000,000 (two million nigeriaa naira) or the equivalent amount in Your chosen currency; and
- in relation to each of Blinks ICt Games other than Raffle Draw, or where specifically advertised for a specific game or promotion, the maximum winnings for any one wager or gameplay transaction shall be no greater than what is stipulated on the game winning bonus or its equivalent amount in Your chosen currency.
11.2 In this Section 11 we set out a description of the things that can go wrong and the rights that we have in such events. In Section 21 below we set out how we will not be liable to You when these (and other) things go wrong. You should be aware however that these Sections do not override or cancel out any rights that You may have under consumer laws and regulations and we do not intend that they should.
11.3 Below are some key definitions to help You understand this Section:
A ''Malfunction''
refers to where an automated process fails to operate as designed or
intended, for example where a piece of computer software produces a
deviation from its intended performance specifications or parameters, or
where two pieces of software fail to interface or communicate with each
other in the manner intended or designed, in either case so as to
produce a result which is not the result that was intended or designed.
These malfunctions may or may not be apparent to us or to You and they
may only come to light as and when settlement instructions, game
outcomes, winnings or cashouts are investigated and analysed
retrospectively.
An ''Error'' refers to a
mistake or error that is not exclusively technical, for example the
mistaken posting of incorrect winning odds, the offer of incorrect prices or
terms for participation in a promotion or gambling opportunity. Errors
can arise from human mistakes, administrative, operational or systems
failures and combinations of all of these. For example, a bet might be
offered mistakenly at a price that is substantially out of the market or
a promotion designed to offer a 500 NGN (five hundred naira) return might
mistakenly advertise a 50,000 (fifty thousand naira) return or the
pay-tables advertised for a product may mistakenly fail to reflect the
true payment configuration of the product.
An ''Interruption''
refers to an interruption in a gambling transaction for any reason, for
example an interruption caused by the failure of the internet or
connectivity, or severe latency in communications, or technical failure
due to some disaster or unforeseen event.
11.4 Where any of the above occur, we will deal with them as described below and it is important that You understand and agree to the following before You use the Services, as we made clear in the 'Important Note' at the top of these General Terms and Conditions:
Malfunctions
11.5 If as a result of a Malfunction, Your Account is credited with winnings that You would not have received were it not for that Malfunction, we will have the right to void the relevant transaction and withhold the relevant winnings. This applies even if the relevant gambling product could have produced the same or similar amount of winnings without the intervention of the Malfunction and it applies whether the Malfunction was apparent to You or to us or not. If You have withdrawn any such winnings, You agree that You will pay them back to us as and when we ask You to.
11.6. Where any Malfunction is or becomes apparent or obvious to You or You suspect that a Malfunction may be occurring, You agree that You will cease Your use of the relevant Service(s) immediately, and will report it to our Customer Care Team immediately.
Errors
11.7 In the event of an Error, the same applies as for Malfunctions, as set out above.
11.8 Where
any Error is or becomes apparent or obvious to You or You suspect that
an Error may be occurring, You agree that You will cease Your use of the
relevant Service(s) immediately, and will report it to our Customer
Care Team immediately.
Interruptions
11.9 Our priority is
to ensure that we deal with Interruptions in a way that is fair and does
not systematically disadvantage our customers.
11.10 In relation to betting: we reserve the right to suspend betting markets, void bets and return stakes to customers.
11.11 In relation to gaming
- where an Interruption occurs after we receive notification of Your gamble and where You can have no further influence on the outcome of the event or gamble, the results of the gamble will stand;
- where an Interruption to a single-participant single stage event occurs before an outcome has been generated we will return Your stake to Your Account;
- for games where there are multiple stages or decision points we will take all reasonable steps to restore the game to its last known state prior to the Interruption to enable You to complete the game;
- for games with multiple participants (equal chance or otherwise) we will deal with these as seems fairest to us (acting reasonably) on a case-by-case basis; and
- for games that are progressive , progressive values will be restored to their pre-failure state to the extent it is within our control and not the games provider.
12.1 You may withdraw the available winning money balance in Your Account at any time provided that
- all winning payed into Your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;
- we have completed any verification checks to our reasonable satisfaction. Where we have requested information from You to carry out these checks, any delay in providing this information may cause delay when withdrawing funds; and
- there is currently no ongoing, or completed, review:
A. into an Error, Interruption or Malfunction (as those terms are defined in Section 11 above) involving a gaming product which You have played or participated in; or
B. where we have reasonable grounds to believe You may have engaged in a Prohibited Activity (as defined in Section 16.2 below),
and in both these cases in a) and b) above You acknowledge and
understand that, as we made clear in the 'Important Note' at the
beginning of these General Terms and Conditions, we ultimately reserve
the right to void any affected transactions, withhold winnings and (in
the case of Prohibited Activities) close Your Account with us.
12.2
Funds will remain in Your Account unless and until You submit an online
request for an amount up to the outstanding balance to be transferred
to the debit card or online payment service with which You originally
deposited monies in Your Account.
12.3 To withdraw funds from Your Account, visit the Withdraw section, or call our Customer Care Team.
12.4 We
operate a ''Net Deposit'' facility as part of our regulatory
requirements and to combat money laundering, card theft and fraud. This
means that You can only withdraw funds into the bank account on file with us , for more information see Frequently Asked Questions. . If You experience any difficulties,
please contact our Customer Care Team.
12.5 Once You have submitted a withdrawal request and provided that none of the situations described in Section 12.1
apply, You will receive a confirmation message that the transfer has
been actioned and the balance of Your Account will then clear to zero or
the balance of the amount not withdrawn.
12.6 When withdrawal requests are actioned (i.e. provided that none of the situations described in Section 12.1
apply), the relevant funds will usually leave us within 2 hours on the
same working day on which such withdrawal was requested and will be
credited to the bank account information on file (normally same day if supported by
the receiving bank, otherwise 2-5 working days) or online payment
service (normally same day).
12.7 The standard minimum
withdrawal amount is 1,000 NGN (one thousand nigeria naira, or its equivalent in
another currency) or 2,000 NGN (two thousand nigeria naira, or its equivalent in
another currency) for Trivia Account as may be amended from time to time. However,
customers who have a winning bonus money balance lower than this minimum can
contact our Customer Care Team in order to withdraw the full balance
amount. Please note that Your bank may also have
restrictions on the maximum aggregate amount You can withdraw, meaning
if You wanted to withdraw greater than this maximum amount You would
need to contact us and provide any relevant documents we require to
facilitate Your request.
12.8 We reserve the right to
change the minimum and maximum withdrawal amounts at our reasonable
discretion. We will publish any such changes on our websites in
accordance with Section 3 above.
12.9
We do not make a charge for withdrawals . Please consult Your Bank.
12.10 Please note that you can not withdraw deposit funds or fund in your main wallet.
12.11 You are responsible
for reporting Your winnings and losses if such reporting is required by
Your local law or tax authorities. It is Your responsibility to pay any
tax or levy due on any winnings paid to You by us.
13.2 You must not misuse the Services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to: our websites; the servers on which our websites are stored; or any server computer or database connected to our websites or mobile and tablet applications. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them.
13.3 You agree that You will not use the Services in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity, or cause distress, harm or inconvenience to any other person.
13.4 You agree that You will not use the Services in any way other than for Your personal use and for Your own benefit. Any bets or wagers placed through Your Account that are not for Your own benefit (including for the avoidance of doubt placed in connection with any bet management or brokerage service) are forbidden unless agreed by us (in writing) in advance.
13.5 You agree not to give any indication that You have any commercial relationship with us or that You are our agent.
13.6 The information which we or third parties provide (including results, statistics, fixture lists, odds and betting figures) on our websites and Services is for Your personal use only and the distribution or commercial exploitation of such information by You is strictly prohibited. We do not give any commitment or warranty in relation to the uninterrupted provision of such information, its accuracy or the results obtained through its use. No information which we or third parties provide on our websites and Services is intended to amount to advice or recommendations and is provided for information purposes only.
13.7 You are fully aware that there is a risk of losing money when gambling and You are responsible for any such loss.
13.8 We do not guarantee which products will be available on our Services. The Services are provided on an 'as is' and 'as available' basis. Whilst we use reasonable efforts to ensure that our Services run smoothly, we cannot promise that the Services will be free from errors or omissions nor that they will be available uninterrupted and/or in a fully operating condition. We refer You to Section 11 above for more information about Errors, Interruptions and Malfunctions.
13.9 In order for You to use certain Services, it may be necessary to provide You with software provided by a third party. The provider(s) of such software may require You to agree to additional terms and conditions governing the use of their products. If You do not accept those third party terms and conditions, You may not use the relevant third party software. You may not interfere with, modify or reverse engineer any software provided to You by us or any third party. We do not accept any liability in respect of any third party software.
13.10 We
receive commentaries, news feeds, scores and other content from a
number of third parties, which may carry terms and conditions governing
their use. We do not accept any liability in respect of such content.
Where the Services link to third party websites, content and resources
this does not constitute an endorsement by us of that third party's
website or their products or services and we do not accept any liability
in respect of Your use of such sites.
13.11 When using
the Services, You are gambling via an electronic form of communication
and consequently You should be aware that:
- You may be using a connection or equipment which is slower than such equipment used by others and this may affect Your performance in time critical products (e.g. try-your-luck); and
- You may encounter system flaws, faults, errors or service interruption caused by unexpected flaws, faults or errors in the software, hardware or networks used to provide the Services - we refer You to Section 11 above for more information about Errors, Interruptions and Malfunctions.
14.1 You may only place a bet or wager up to the value of the cleared funds in Your Account. We do not offer any credit.
14.2 We
only accept bets or wagers made online (including via our mobile and
tablet applications). Bets and wagers are not accepted in other way,
including by email, post or fax, and will not be valid if received in
such a way.
14.3 It is Your responsibility to ensure that
the details of Your bet or wager are correct. Once a bet or wager has
been confirmed by us, You may not cancel or change it without our
consent. If You've placed a bet or wager and wish to cancel or change
it, please contact our Customer Care Team before the event has started
and we will consider Your request, although any decision will be at our
reasonable discretion.
14.4 Bets or wagers made online or
via our mobile and tablet applications are not guaranteed unless You
receive an on-screen receipt or success message from us which is confirmation that the bet
or wager is accepted. The process for placing bets and wagers may vary
depending on the applicable Game Rules but in any event a bet or wager
will only be valid where You receive confirmation from us of the details
of the bet or wager and that the bet or wager has been accepted.
14.5 We reserve the right to limit the maximum amount a customer may place on any market, bet or wager at our discretion.
15.1 We reserve the right to refuse all or any part of a bet or wager.
15.2 In the event of a warning being
received by us in relation to irregular betting patterns and possible
instances of event manipulation, we reserve the
right, at our reasonable discretion, to:
- suspend our offering on any event or series of events in any of our markets; and
- delay and/or withhold payment on any event or series of events until the integrity of such event or series of events has been confirmed;
- by using our reasonable discretion to make judgement.
15.3 Further, in the case of active event manipulation being confirmed as having taken place on any event or series of events , we reserve the right, in our reasonable discretion, to suspend any bets placed on such events, either by any individual identified as having possessed insider betting knowledge or information or by any other individual who in our reasonable opinion is connected to, acting in conjunction with, or in any way involved with such individual or the event manipulation.
16.1 You may only use the Services, including Your Account, for lawful gambling in accordance with these Terms and Conditions. You may not engage in any activity which we define below as a ''Prohibited Activity'' and You acknowledge and understand that the consequences of You doing so, as we made clear in the 'Important Note' at the beginning of these General Terms and Conditions, may include the voiding of any relevant transactions, the withholding of any winnings, and the suspension and/or closure of Your Account.
16.2 The following activities are prohibited:
- any form of fraudulent or illegal activity, cheating, or any other activity prohibited under Section 17 below;
- if the name registered on Your Account does not match the name on the financial/bank account and/or the debit card(s) used to make deposits on that Account;
- if You appear in our reasonable judgement to be depositing or withdrawing money or otherwise using the Services without genuine play;
- if You are located in any territory or country in which the accidental or deliberate access or use of the Services is illegal or in jurisdictions from which we do not accept customers, including if You are using a VPN to disguise Your location or to bypass any measures we may use to prevent or restrict access to the Services;
- if we have received a ''charge back'' and/or a ''return'' notification via a deposit mechanism used on Your Account;
- if You use the Services other than for Your personal and recreational use;
- if You provide incorrect or misleading information while registering for an Account (except where You provide any incorrect or misleading information in order to pass relevant age-verification checks, which situation will be dealt with as described in Section 7.3 above)
- if You allow (whether intentionally or unintentionally) someone else to use Your Account;
- if You have deliberately or fraudulently opened or are using one or more Duplicate Account(s);
- if You make or attempt to make a bet or wager when Your Account has insufficient cleared funds;
- if we become aware that You have played at any other online gambling site or services and, in connection with the same, are suspected of fraud, collusion (including in relation to charge-backs), cheating or unlawful or improper activity;
- if we discover that You are deliberately or accidentally accessing the Services from a country other than one of the Accepted Countries or in contravention of the laws of the country where You are located;
- if You become bankrupt, if You do not make payment of a court judgement on time, if You make an arrangement with Your creditors, or if any of Your assets are the subject of any form of seizure or if analogous proceedings are brought in relation to You anywhere in the world;
- if You breach the rules of our chat facilities (see Section 22 below);
- if You engage in any abuse and/or harassment of our staff; or
- if You seriously breach the Terms and Conditions in some other way.
17.1 We will not tolerate any form of fraudulent activity or cheating. We consider the following to be fraudulent activity or cheating:
- identity fraud;
- payment fraud;
- money laundering;
- third party funding;
- forgery;
- using stolen or fraudulent payment details;
- collusion with other individuals;
- utilisation of software to gain an unfair advantage;
- so-called 'chip dumping' (the act of intentionally losing chips or money to another player at the table);
- exploitation of Errors, Malfunctions or Interruptions;
- betting on fixed sporting events; or
- insider information.
17.2
You may not in any way interfere, interrupt, attempt to interrupt, or
attempt to manipulate the operation of our Services or the normal play
of any of our products. In particular, You may not use or attempt to use
any artificial intelligence, automated players (bots) or player
assistance software - You may play personally via the interfaces
provided by us only.
17.3 Collusion between You and any of
our other customers, as determined at our reasonable discretion, by
sharing ''hole'' cards or by any other methods is strictly forbidden. To
detect collusion, we use sophisticated software to analyse hands, game
play history and suspicious activities. Our system monitors card
history, betting patterns, player history and gameplay, including all
bets, for all customers, up to and including the last round of betting
where applicable. We also look at various other sources of information
as part of our anti-collusion checks. We reserve the right, in addition
to other measures, to restrict seating and/or to prohibit customers from
playing at a particular poker table or in a tournament, including
restricting two or more customers from playing together at the same
table or in the same tournament and You agree to cooperate fully with us
in respect of such measures and to investigate any such activity.
17.4 Where
we reasonably believe that ''match-rigging'' has taken place, either as
a result of the size or volume of bets received, or from other evidence
(including where You are suspected of improper activity with any other
online gambling site or services), or where the integrity of an
individual event is called to question, we reserve the right to withdraw
an offer, temporarily withhold payment and ultimately to declare bets
on that event void.
17.5 We strictly prohibit the use of any third party external player assistance programs or software (''EPA Programs'')
which are designed to provide an "Unfair Advantage" to customers. EPA
Programs include computer software, websites, subscription services and
non-software-based databases, systems or profiles which are used by
customers in connection with our Services. An ''Unfair Advantage'' means
any instance in which a customer accesses or compiles information on
other customers (including the tracking of customers through the use of
such automated software) beyond that which the customer has personally
observed through the customer's own game play (other than information or
services provided to customers directly by us) and/or otherwise
exploits or participates in the exploitation of a fault, loophole or
error (including any Error, Malfunction or Interruption as defined
in Section 11 above) in our or any third party's software and uses it to the disadvantage of us, the game play or other customers.
17.6 You
agree that we may take steps to detect and prevent the use of
prohibited EPA Programs. These steps may include, but are not limited
to, examination of software programs running concurrently with our
software on Your computer. You agree that You will not attempt to
bypass, interfere with, or block such steps, including, without
limitation, the use of third party software that bypasses, interferes
with, or blocks such steps.
17.7 We reserve the right to withdraw
your ability to cashout bets and/or use Acca Freeze tokens at any time
at our reasonable discretion on prior notice to You wherever possible.
However, where we have reasonable grounds to believe that any form of
fraud or cheating has taken place, the functionality may be amended or
withdrawn without notice, on a temporary or permanent basis.
18.2 If our investigation results in our decision (acting reasonably) that the issue has been resolved to our satisfaction, we may lift the Account suspension. If our investigation results in our decision (acting reasonably) that You have engaged in any Prohibited Activity, we may restrict or permanently close Your Account. In these circumstances, Your details may be passed on to any applicable regulatory authority or any other relevant external third parties.
18.3 We may also from time to time be required by a competent authority to restrict, suspend or close Accounts for legal or regulatory reasons. Such restrictions, if applicable, may affect Your use of Your Account.
18.4 We reserve the right at our reasonable discretion, to close Your Account at any time without advance notice. We may do this for any reason, including if we decide to stop providing Services to you, if we suspect fraud, or if you have breached these Terms and Conditions. We are not obliged to provide a reason for closure, especially if doing so could compromise our systems. Where you believe there has been an error in the closure of your Account you can contact us as outlined in clause 26 below. By contacting us we cannot guarantee we will reopen your account or provide any additional reasons for closure.
18.5 Any balance in Your Account at the time of any closure by us will be paid back to You, except that
- if You have engaged in illegal activity, we are under no obligation to refund to You any money that may be in Your Account; and
- If we discover or determine (acting reasonably) that You have participated in any Prohibited Activities then we may withhold all or part of the Account balance and/or recover from Your Account deposits, pay-outs, bonuses, and/or any winnings (if/as applicable) that are attributable to those Prohibited Activities.
18.6 You agree to compensate us for any costs, charges or losses sustained or incurred by us arising from any Prohibited Activities on Your part.
19.1
You have the right to close Your Account at any time. More information
about how you can close Your Account can be found on our help pages here.
19.2
You remain responsible for activities using Your Account until it is
closed. Confirmation of the Account closure will be provided on-site.
Unless we are entitled to withhold funds under these Terms and
Conditions, You need to withdraw the remaining funds before closing the
Account or contact our customer service team to withdraw the funds.
19.3
Any negative balance on Your Account will fall immediately due and
payable to us and Your Account will be closed only when this amount has
been fully repaid. If you have any unsettled bets on Your Account at the
time of Your Account closure, these bets will stand (unless we're
entitled under these Terms and Conditions to cancel/void them) and You
can contact us to collect any winnings arising from such standing bets,
which we will do unless we're entitled under these Terms and Conditions
to withhold all or part of such winnings.
20.1
We are not responsible for any events beyond our reasonable control.
Such events might include network failures, malfunctions to our systems
or third party systems, war, terrorist activity, riots, malicious
damage, fire, flood, storm, nuclear accident or compliance with any new
law or governmental order, rule, regulation or direction.
20.2 We
may also suspend or cancel the Services or any part of the Services if,
despite making reasonable efforts to do so, we are not able to provide
that part of the Service to You as a result of events beyond our
reasonable control.
21.1 Nothing in these Terms and Conditions is intended to, or will, exclude or limit our liability for:
- fraud or for death or personal injury resulting from our negligence;
- breach of Your statutory rights as a consumer, or
- for any other liability which we may not limit or exclude under applicable law.
For
more information about Your statutory rights, You can contact Your
local consumer protection organisation (the Citizens Advice
Bureau .
21.2
As we made clear in the 'Important Note' at the beginning of these
General Terms and Conditions, we will not be liable to You under these
Terms and Conditions, and nor do we owe You a duty of care in respect
of, our compliance or non-compliance with any regulatory obligations
that we may be under from time to time including those relating to
so-called 'safer gambling' or 'social responsibility'.
21.3 Subject always to Section 21.1 above and save in respect of any winnings due to You in accordance with these Terms and Conditions (noting in particular our right to cancel/void winnings in the event of Errors, Malfunctions or Interruptions (see Section 11 above), the maximum winnings limits described in Section 10 above, and our right to withhold funds in certain circumstances including under Section 12.2 and 18.6 above), our maximum liability to You under these Terms and Conditions in relation to any one incident or series of related incidents is limited to the greater of:
- where such liability relates to a specific bet or wager, the amount of the applicable stake made by You in respect of such bet or wager; or
- 2,000,000 NGN (two million nigeria naira).
21.4 Subject always to Sections 21.1 and 21.2 above, we will not be liable under these Terms and Conditions for any loss that could not have been reasonably expected by You and us at the time You register for an Account or at the time You enter into a transaction for Services (such as any loss of income, business or profits or any information which is lost or corrupted) or for any other damage or loss which are deemed or alleged to have arisen out of or in connection with Your use of the Services. In particular, we will not be liable for any damage or loss suffered or incurred by You as a result of:
- any use by You of our Services in breach of these Terms and Conditions (including any Prohibited Activity on Your part);
- failures caused by the equipment You use to access our websites, call centre or mobile and tablet applications or failures in any network (including failures by Your internet service provider);
- any incomplete, lost or delayed transactions (including as a result of technical failure);
- damage to Your equipment (e.g. desktop, laptop, mobile, smartphone, tablet, games console or other internet-enabled device) or for any loss or corruption of data that results from Your use of our websites or mobile and tablet applications (and we cannot and do not guarantee that any files that You download are free from viruses, contamination or destructive features) except that if any defective digital content that we have supplied to You damages a device or digital content belonging to You and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay You compensation;
- the accuracy, completeness or currency of any information services provided by us or third parties (including but not limited to prices, runners, times, results, live scores or general statistics) or any other Error, Malfunction or Interruption as set out in Section 11 above;
- any event outside our control as set out in Section 21 above; or
- our closure or suspension of Your Account in accordance with these Terms and Conditions.
21.5 Without limiting any other rights or remedies available to us, we may at any time set off any positive balance in Your Account (or any Duplicate Account) against any amount owed to us by You. You agree that any Account balance may be used to reimburse any costs incurred as a result of any Prohibited Activity/ies on Your part, such as chargebacks on Duplicate Accounts or the reimbursement of funds back to the customer(s) who were colluded against by You.
22.1 We may provide You with a chat facility within certain of our Services to enable You to communicate with other customers. As a condition of Your use of the chat facility, You agree to comply with the following terms:
- You must use English to communicate, as this is the designated language of the public chat facility;
- You may not make any statements that are threatening, sexually explicit or offensive, including but not limited to messages that are expressions of bigotry, racism, hatred, prejudice or profanity;
- You may not make statements that are abusive, defamatory or harassing or insulting to other customers including whilst waiting for other players to make a move;
- You must send and receive any files over this facility in the following formats only: PDF, PNG, JPG and JPEG;
- whilst in play You may not discuss table strategies with other customers, chat about the current hand or engage in any other communication that might give an advantage to other customers or could be classed as collusion;
- You may not make statements that advertise, promote or otherwise relate to any other websites or online or offline ventures, discuss illegal activities or post personal details about Yourself or others;
- You may not make statements about us or the Services or any other website/service connected to us that are untrue and/or malicious and/or damaging to us;
- You agree not to hold us responsible for the publication of user content within the chat facility; and
- You agree not to post any content that You do not have the right to post.
22.2
You acknowledge and accept that Your communications on the chat
facility are not private or confidential, and may be viewed and used by
others accessing the Services.
22.3 You must notify our
Customer Care Team if You think You see any customers colluding or
sharing key information via the chat facility or if You have been a
victim of chat abuse. We will keep Your complaint anonymous and deal
with every case seriously.
22.4 We may review chat content,
keep a record of all statements made on the chat facility and take
necessary action retrospectively if necessary. If we feel any content
You post on chat is unsuitable, we may remove the content, mute or
suspend Your ability to use the chat facility and other Services we
provide, and close Your Account under Section 18 above. Your activity may be reported to Your Internet Service Provider (ISP) or the relevant authorities.
22.5 In
the event of a breach of any of these rules, we reserve the right to
temporarily suspend or permanently remove Your access to the chat
facility.
23.1
All intellectual property rights in our websites and mobile and tablet
applications and all material and/or content made available on the
Services (including but not limited to rights in the products and
services offered, all code, software, animations, graphics, music,
sound, photographs, video content or text, and the selection and
arrangement thereof) or otherwise by us shall remain at all times our
property or the property of our third party licensors.
23.2 The
names, images and logos identifying us, our partners or third parties
and our/their products and services contained in our websites and mobile
and tablet applications are proprietary marks and may not be reproduced
or otherwise used without express permission.
23.3 Nothing
contained in these Terms and Conditions shall be construed as conferring
by implication any licence or right to use any trademark, patent,
design right or copyright that belongs to us or any third party.
24.1 From time to time we offer promotions and offers to new and existing customers. As noted in Section 1 above, such promotions and offers will be subject to their own Promotional Terms.
24.2 In
the event of any conflict between the General Terms and Conditions and
the Promotional Terms, the Promotional Terms will to that extent
prevail.
24.3 All promotions and offers are limited to one per person.
24.4 We
reserve the right to amend the terms and conditions of or withdraw any
promotion or offer at any time at our reasonable discretion on prior
notice to You wherever possible, however the promotion may be amended or
withdrawn without notice, temporarily or permanently, if reasonably
necessary to do so. We will not, however, enforce against You any stake
restriction or stake-factoring restriction in the course of any
promotion that offers free bets where You have already made one or more
qualifying bets and where to do so would deprive You of the ability to
complete Your qualifying bets, complete any wagering requirements of the
promotion, or receive Your free bets.
If You need to contact us, You can:
- Contact us via Live Chat, or
- Write to us using our contact email info@blinksictgames.com, support@blinksictgames.com
26.1
If we need to notify You under these Terms and Conditions, we will do
so by email to the email address registered to Your Account or via
notification on our websites, apps and/or or other parts of the
Services.
26.2 We may wish to assign, transfer, charge or
otherwise deal with our rights and/or obligations under these Terms and
Conditions. You agree that we are free to do so provided that this will
not prejudice Your rights under these Terms and Conditions. Without
limiting the preceding sentence, we may wish to transfer our rights or
obligations under these Terms and Conditions to another company within
our corporate group or any other legal entity, including if we
restructure or there is a sale of our business. You agree that we may do
so provided that in the case of such a transfer, after we notify You of
the date on which such transfer takes place, Your rights under these
Terms and Conditions will be against the new legal entity. As set out
in Section 19.1, You may close Your Account with us at any time.
26.3 These
Terms and Conditions are personal to You. You may not transfer Your
rights or obligations under these Terms and Conditions to anyone else.
26.4 If
You breach these Terms and Conditions and we take no action against
You, we will still be entitled to use our rights and remedies in any
other situation where You breach these Terms and Conditions.
26.5 If
any part of these Terms and Conditions is disallowed or found to be
ineffective by any court or regulator, the other provisions shall
continue to apply.
26.6 These Terms and Conditions are not
intended to give rights to anyone except You and us. This does not
affect our rights under Section 26.2
26.7 These Terms and Conditions are only available in the English language.
27.1 Terms and Conditions are governed by and will be interpreted in accordance with the laws of Nigeria.
27.2 Disputes arising in
connection with these Terms and Conditions shall be subject to the
exclusive jurisdiction of the courts of Nigeria unless (if
different) You choose the jurisdiction of Your home country.
28.1
If a dispute arises in relation to a bet or wager placed, our
transactions database will be the ultimate authority in such dispute.
28.2 If
You have any cause to complain about anything that has happened as a
consequence of Your dealings with us, You should notify us by contacting
the Customer Care Team by chat, phone or email and they will oversee
the management of Your complaint. Contact details can be found in Section 25 above.
If You are unhappy with the decision of our Customer Care Team You can
choose to escalate Your complaint to our dedicated Complaints team. We
will deal with Your complaint as quickly as we reasonably can and shall,
as necessary, request appropriate evidence from You for the purposes of
settling Your complaint. The outcome of any issue shall be communicated
within 10 days from the date on which the complaint was received,
provided that in certain cases for customers outside Nigeria, we can extend this response time up to 8 weeks at our
discretion.
28.3 If a complaint is not resolved to Your
satisfaction by the use of our internal complaints procedure, You may
refer the matter to an independent adjudicator. The appropriate
adjudicator is determined by reference to the products that are the
subject of the dispute or by the regulator of the product in question.
we are
regulated by the Gambling Commission of Delta State, Nigeria. Where a dispute is referred to our Alternative Dispute
Resolution provider below, the resulting decision shall be final. This
does not affect Your rights to seek redress through the court system.
Further detail regarding our complaints procedure can be found by
clicking here.
29.1 We do not accept any bets or wagers via telephone.
29.2 In
the interests of customer and staff protection, to assist us in
resolving queries or for training purposes, any telephone call and/or
online chat conversations between You and us may be recorded and any
such recording or transcript (including the copyright) will remain our
property.
30. Keeping Your money safe
30.1 The
companies that operate Blinks ICT Games are wholly owned subsidiaries of Blinks ICT Solutions. We
are required by our Gambling Commission licence to inform customers
about what happens to funds which we hold on account for You, and the
extent to which funds are protected in the event of insolvency, further
details of which can be found here.
30.2 Funds
exceeding the value of active customer balances are deposited with
financial institutions and held separately from the company's other
operating bank accounts to ensure that there are always sufficient funds
available for customers to withdraw their balances, even in the highly
unlikely event of our insolvency. Our bank has acknowledged in writing
that our customer funds are held in a separate account for this purpose
and will not be subject to any bank set off or counterclaims in respect
of any company bank liabilities. This means that steps have been taken
to protect customer funds but that there is no absolute guarantee that
all funds will be repaid. These accounts are proactively monitored and
reconciled by our Finance department and are audited by independent
internal and external audit teams.
30.3 We comply with the requirements of the Gambling Commission of Nigeria at the ''Medium protection'' level rating of customer funds protection (for more information see here)
and the aggregate account balances are reported to the relevant
regulatory authorities on a regular basis. Any monies deposited with us
in Your Account will not attract any interest.
Blinks ICT Solution (“Blinks ICT Games”,"BIG", “we”, “us” or “our”) will treat the data you provide us with as private and shall only use it in accordance with this Privacy Policy. This Privacy Policy describes how we collect and process your personal information through your use of our website (the “site”) and your online account you open with us (the “Account”), to create your Account profile, to ensure security of the website and to enable you to use the products and the Account (collectively the “Services”). The purpose of this policy is to provide a better understanding of:
– Information we collect
– How do we use this information
– How is the information shared
– Your data rights
– How to contact us
– How to contact the data regulator
– Other useful privacy and data security related matters
Please take your time to read this policy. It is very important to check our privacy page regularly, for any new updates to the policy. If we make any change that we consider to be important, we will inform you by placing a notice on the relevant service/product and shall contact you using other communication tools at our disposal.
For the purposes of the Services, Blinks ICT Solutions (Blinks ICT Games) is registered under the laws of the Federal Republic of Nigeria is the data controller of your Personal Data.
Blinks ICT Games has appointed a Data Protection Officer (‘DPO’), who is duly supported by the Compliance Team in the office of the Legal and Compliance Department of Blinks ICT Solutions. The role of the DPO involves acting as the contact person for data subjects in relation to the processing of their data. You can contact our DPO using this email address ‘dataprotection@blinksictgames.com’ between the hours of 10:00am to 5:00pm Monday to Friday (except a public holiday is declared by the Federal Government of Nigeria). If you wish to exercise any of your rights. Kindly see ‘Your Rights’ section below.
All references to ‘Personal Data’ in this Privacy Policy refer to any personal information about a natural person which enables that individual to be identified directly or indirectly by reference to the data provided.
The Personal Data we receive helps us provide, personalise, and continually improve the Services. We use the information to enable you to use the Services, process payments, communicate with you about your Account activity, products, services and promotional offers, update our records and maintain your Account with us, display content, and recommend our products and services that might be of interest to you. We also use this information to improve our Services, prevent, detect or report fraud or abuses of our Services and enable third parties to carry out technical, logistical, or other functions on our behalf.
Information you give us: We collect the following information when you open an Account with us: first name, surname, gender, date of birth, postal address, email address, phone number, language, currency, a valid original copy of an official document bearing your names and photographs (passport or ID card). You may give us additional information that qualifies as Personal Data as part of your use of the Account and/or any of the Services.
Cookie Collection: We automatically receive and store certain types of information whenever you interact with our website. We utilise cookies to provide a better customer experience and to enable use of access on our portals. For example, like many websites, we use “cookies,” and other unique identifiers and we obtain certain types of information when your Web browser or device accesses our Services. Refer to your Web browser cookies setting options for more information how to manage your cookies settings. Please note that we may not be able to provide you with all the site features and Services functionalities should you choose not to accept the use of certain types of cookies preferences. Please refer to our cookie policy.
Information from other sources: We may receive information about you from other sources (such as from the payment providers or third-party identity verification service provider) and add it to your Account information and only according to this Privacy Policy.
You will also be required to provide login details of your choice, namely a username, password which will be kept by us. We additionally require you to provide us with a payment method and payment details (such as bank transfer, credit card or another acceptable means of payment) in order that you can credit your Account and make the withdrawals.
You can access a broad range of information about your Account and your interactions with us, including your Personal Data. You may access that information about you by logging into your Account. You also have the right to access your personal data at any time to make alterations to any personal information that may have changed or become obsolete. Should you believe that any personal information we hold for you is incorrect, please contact our customer services here – dataprotection@blinksictgames.com
We process your Personal information to operate, provide and improve the Services we render for optimal business operations. These purposes include:
- Use of Blinks ICT Games products and your Account: We use your Personal Data or information such as your name, email address, phone number to set up your account, verify your identity, process your bets, process payments to and from your Account and communicate with you about gaming activity, products, services, and promotional offers. The above processing is required and necessary to enable us provide our Services to you in accordance with our terms and conditions.
- Provide, troubleshoot, and improve the Service: We use your Personal information to provide functionality, analyse performance, fix errors, and improve the ability and effectiveness of the Services. This processing is required for the purpose of our legitimate interests.
- Recommendations: We may use your Personal information to recommend features, products, and services that might be of interest to you and to identify your preferences. We use your personal information to provide and suggest tailored content to personalise your experiences with our Services. This processing is necessary for the purpose of our legitimate interest in delivering or presenting relevant content to our customers.
- Comply with legal and contractual requirements: We are required to utilise and retain personal information for legal and compliance purposes, including but not restricted to prevention, detection, or investigation of a crime; or fraudulent acts. In relation to internal and external audit obligations, information security purposes, and as required to provide such information under applicable law.
- Communicate with you: We use your personal information to communicate with you in relation to the Services via different channels (e.g., by phone, email, chat). It is the responsibility of our customers and data subjects to update their personal information and notify us of such changes, inclusive of telephone numbers and email addresses e.t.c. for prompt communication to you.
- Advertising: Subject to any preferences you have chosen (where applicable), we may use your personal information to display interest-based ads for features, products, and services that might be of interest to you. During the period of our contractual and legal obligations in relation to your information and unless specifically instructed otherwise by you, for a reasonable period of time after the relationship has ended in order to inform you about our products, services, promotions and special offers which we think may be of interest to you. Except where we use your information for marketing purposes on the basis of your prior written consent and subject to any opt out preferences you inform us in relation to electronic direct marketing communication, we process personal information for marketing purposes as required for the purpose of our legitimate interests in promoting our services and products.
- Fraud Prevention: We process information to prevent or detect fraud and abuse in order to protect the security of our customers, Blinks ICT Games, and others.
- Risk Management: To provide the services and products for you and for our legitimate purposes, we process personal data to manage and evaluate risks to our business and customers.
- How Long we keep your information: We will keep your information on our database for as long as it is strictly necessary for the purpose of which the information is collected. being the period during which we are contracted to provide you with our services or for such longer periods as required under enabling laws, and also in accordance with tax obligations.
Your personal information may be disclosed or transferred to other organisation, subject to appropriate agreement or consent or legitimate purpose. We shall only share your information with other companies and organisations where there is a legal obligation to provide your information or there is a legitimate requirement to share the information, and we take into consideration and ensure that appropriate checks and suitable measures are in place for any data that is shared is protected in line with Data Protection Regulations in force.
- Making payments: depending on which payment service you use, you may need to disclose your Personal Data or part of it to your payment provider. Note that the payment provider already has your Personal Data to provide you with the payment services and their use of any Personal Data disclosed by us will be regulated by the payment provider’s privacy policy.
- Third-parties service providers: We engage with the technology providers, financial institutions, other companies, and individuals to perform functions on our behalf and transactions that you request or authorise. Examples include sending e-mail, analysing data, providing marketing information on our products subject to your consent, processing payment transactions, verifying identity, fraud screening, and providing customer service. They have access to personal information needed to perform their functions and shall not use it for other purposes and must process the personal information in accordance with this Privacy Policy and as permitted by the applicable data protection legislation. Such third-party service providers may be based outside of Nigeria in the jurisdictions, including the European Economic Area jurisdictions, that provide adequate levels of protection of personal data.
- Advertising and Third-party Analytics providers: We may also use third party analytics providers, including Google, to collect information about the usage of our Services and to enable us to improve how our Services work. Google Analytics and comparable providers use cookies and other similar technologies to collect information about the usage of our Services and to report website trends to us.
- Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, user or other customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy. Also, in the unlikely event that Blinks ICT Games or substantially all of its assets are acquired, user information will of course be one of the transferred assets.
Blinks ICT Games shall only be responsible for its obligations to you in relation to your Personal Data as the data controller under the applicable laws.
Our Services may include third-party advertising and links to other websites and apps. We do not provide any personally identifiable user information to these advertisers or third-party web sites. If you access a page via a link on our site which takes you to an external website, you take time to read through the privacy policy of the new website which you enter.
You have various rights in relation to your data;
– Right of access to personal data: You have a right to request a copy of the personal information in our records. In the event that you require such information, you can make a request to customerservice@blinksictgames.com.
Kindly provide adequate information to identify yourself, and any other relevant information that would assist in processing your request. Such request will be processed and made available to you in the shortest period.
– Right of rectification of personal data: You have a right to request that we should rectify and correct any personal information that we are processing concerning you which is incorrect.
– Right of Erasure: You have a right to request the erasure of your personal information where there is no compelling reason to continue processing the information. If you want to exercise this right, please email dataprotection@blinksictgames.com .
– Right to withdraw consent: In a situation where we have relied upon your consent to process your personal information, you have the right to withdraw such consent, without limiting the lawfulness of your information in our custody and processed by us in line with any legal obligation or prior to the withdrawal of the consent.
– Right to restrict the processing of personal data: In certain instances, you have the right to request that we suspend the processing of your personal information. When the processing of your personal information is restricted, we can opt to store your information, but we may not process it further, subject to processing on compelling legitimate grounds and in connection to legal obligations.
– Right to data portability: You have a right in certain situations to receive your personal information in which you made available to us in a structured, commonly used and machine-readable format. You can also request that we transfer your information to another party, or organisation subject to technical availability.
If you have any questions or inquiries about this notice or require further information about your data rights, please contact us using the following email addresses:
dataprotection@blinksictgames.com
Our data protection officer can also be reached by sending an email to
If you are not satisfied with the way we manage your personal data or information, you also have a right to make a complaint to the Head of Compliance of Blinks ICT Solutions (Blinks ICT Games) at legal@blinksictgames.com or contact the Nigerian Data Protection Commission at this link info@ndpc.gov.ng
We design our systems with your security and privacy in mind.
- We work to protect the security of your information you provide to our web sites by using a host of security applications and anti-hack measures to encrypt that information during transmission.
- We maintain physical, electronic and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
- It is important for you to take steps to protect against unauthorised access to your account and your password. You should keep your password and any security questions confidential. The security of your Account relies on your protection of your password and security questions. DO NOT SHARE YOUR PASSWORD. If you do share your password with a third party for any reason, the third party may have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately and contact us right away.
We keep your Personal Data to enable your continued use of the Service, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Policy, as may be required by law such as for anti-money laundering and counter terrorist financing, tax and accounting purposes, or as otherwise communicated to you. This applies to us retaining your data after you close the Account.
The online betting and gaming services that we offer are strictly prohibited for persons less than 18 years of age or under the age of legal consent for using online betting and gaming services under the laws of the jurisdiction in which the person is located.
Consequently, minors may not register and play on our Site. We collect proof of identification from our customers as part of our age verification process.
Any minor who is found to be gambling on Blinks ICT Games shall have his/her Account immediately blocked. Blinks ICT Games reserves the right to conduct a security review to validate your identity and age. Registration of the Account authorises us to conduct such security reviews supplied by you against third party databases.
Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your Account. It may become necessary, at any time, for us to make modifications to this Privacy Policy and we will publish such modifications on the website. Continued use of the Services will be considered as your acceptance thereof. Such modifications will not impact your Account registration details unless required to the contrary by law.
It is the responsibility of each customer to regularly check the General Terms and Conditions and Privacy Policy for updates.
The laws of Nigeria shall govern this Privacy Policy.
This Policy was updated 2 Febuary 2026.
Responsible Gambling
Effective Date: 20/02/2026
Adherence to the principles of responsible gaming is at the forefront of our priorities at Blinks ICT Games. We believe gambling should purely be for entertainment. We are committed to the safety and wellbeing of our customers against gaming-related problems, as this is of paramount importance to us.
Blinks ICT Games has put in place flexible plans and safety measures to enable our customers to manage their activities and we will always take the necessary steps to prevent gaming-related problems.
IT’S ONLY A GAME, DON't STRESS TOO MUCH
We recommend you bet with what you can afford to lose. To guide your bet placement, you can decide in advance how much to spend on betting and never exceed that limit. We offer you the chance to control your spending limit by placing fixed amount on our games so you will be able tocalculate what you need to spend easily or set a Maximum Play Limits.
PLEASE FOLLOW THIS GAMBLING TIPS
- Gamble for fun.
- Only gamble with funds you can possibly afford to lose and don’t bet with funds you need for daily living.
- Decide how much time to dedicate to gambling and don’t exceed this limit. You can use Deposit Limits to check your spending.
- Decide how much money to invest in your entertainment and respect the decision you have made. Gambling should not be your only source of fun.
- Don’t chase losses and accept the outcome as the cost of entertainment.
- Don’t ask for credit for betting.
- Ensure you know the rules of the game and the house edge.
- Balance the time you dedicate to betting with other leisure activities.
- Don’t bet to escape from loneliness or depression. Only bet for the desire to play and have fun.
- Do not bet if your clarity has been impaired by alcohol or drugs.
IF BETTING BECOMES A PROBLEM, TAKE A BREAK
Problem gambling can be recognised by modes of conduct such as a high level of spending, poor work results, relationship difficulties, theft, lying and depression. If gambling becomes a problem, then it is no longer entertainment. TAKE A BREAK. You should decide when and for how long, and for more assistance you can contact our customer service team.
TAKE THE TEST AND FIND OUT WHAT TYPE OF PLAYER YOU ARE
Check periodically to assess your gambling habits. We would like to help you to better understand them and correct them if necessary. Start from this easy test – it will just take a minute:
- In the last 12 months, has betting or gambling often caused you problems at work or at home?
- In the last 12 months, has betting or gambling caused arguments or other serious problems with your family, friends, neighbours or colleagues?
- In the last 12 months, have you tried to hide the amount you wanted to bet from family members or friends?
- Do you sometimes say you are winning when in reality you are losing?
- With the passing of time, have you had to increase the frequency of your betting and gambling to keep it exciting?
- In the last 12 months, have you used gambling or betting to escape from personal problems or to feel better?
- In the last 12 months, after having lost money gambling, have you immediately gambled again to try to win back the money lost?
- In the last 12 months, have you tried to collect money for bets by using false cheques, stealing or by resorting to other illegal acts?
- In the last 12 months, have you gambled even though you had promised yourself you would not do so or have you bet for a longer time period than what you prearranged?
If you have responded yes to more than five questions, betting is no longer a form of entertainment for you and may constitute a serious problem. Therefore, we urge you to seriously consider the possibility of taking a break and seek help. You can click here to visit Gambling Therapy for help.
VULNERABLE AND UNDERAGE PERSONS
It is illegal for anyone below the age of 18 to open a betting account or place a bet with Blinks ICT Games.
According to our General Terms & Conditions, we may require you to provide a copy of your ID to prove your identity, including your age, for various reasons. If we discover an underage or vulnerable person operates an account with Blinks ICT Games, the account will be closed and any winnings will be forfeited.
Blinks ICT Games will make diligent effort to prevent underage gambling. If you are concerned that an underage player operates an account with Blinks ICT Games, please contact us Help Center and we will take necessary steps.
Persons under the age of 18 are not permitted at Blinks ICT Games outlets.
SETTING LIMITS
MAXIMUM PLAY LIMITS
You can decide to limit the amount of money you can with your betting account daily, weekly and monthly. To access this option, visit Play > Responsible Gambling to review and modify your play limits
Any reduction or increase to your limit would take effect immediately upon receipt of instruction.
SELF-EXCLUSION
The self-exclusion option is available to any customer who may have a gambling problem or believe they are vulnerable to gambling. If you think you need to take a break, you should consider self-exclusion wherein you can take a break with a minimum period of 90 days. You can also request a permanent self-exclusion without prejudice to your right to close your account at any time or to your rights under the applicable data protection laws.
Customers who self-exclude for a temporary period of 90 days would have their account suspended for the duration of the exclusion period. Should you elect to permanently self-exclude, your account will be suspended indefinitely. This means you will not be able to access your account, including for the withdrawal request, from the moment of self- exclusion request. Please note that you do not have the right to request the reinstatement of your account for any reason. Blinks ICT Games will make efforts to prevent the opening of any new account being opened by the self-excluded customer during this period. Please refer to the help page for more information on your options.
We also encourage self-excluded customers to remove Blinks ICT Games from notifications and delete/uninstall any Blinks ICT Games app or site.
If any self-excluded person is identified at our physical outlets, an authorised staff member shall request for such excluded person to leave the premises. Visit My account > Play > Self-exclusion to request the self-exclusion.
SIGNAGE AND ADVERTISEMENT
Blinks ICT Games dissuades underage gambling by posting notices stating the legal age to gamble as approved by the Delta State Lotteries and Gaming Board at all Blinks ICT Games outlets.
Blinks ICT Games ensures its media materials and adverts (via all channels, including television, radio, social media, prints, mails etc.) contain a responsible gaming message to protect underage and vulnerable persons. Our adverts do not mislead viewers as to opportunities to be benefited from gambling, as we ensure gambling is seen as a form of entertainment.
STAFF TRAINING
Our staff are well trained to ensure compliance with our responsible gaming policy on our website and outlets and will receive refresher training at intervals. The customer service team is on hand to resolve any gaming-related problems or concerns you may have.
Where it is required, we may prevent a customer from continued gaming on our platforms in accordance with our Terms and Conditions.
COMPLIANCE WITH THE REGULATIONS
Blinks ICT Games takes its compliance responsibilities very seriously and will report any activity that is required to be reported by the applicable regulations to the respective licensing and state authorities.
DO YOU NEED HELP?
If you wish to speak to someone about your betting, please contact our Problem Gamblers Hotline on +2349123698148 or send an email to responsiblegaming@blinksictgames.com. The team are available every weekday between 08:00am – 5:00pm. You can also contact one of the therapeutic associations recommended by Blinks ICT Games below.
There are other bodies that can offer help and assist in a professional manner and are available for all players.
- Gamble Alert: http://gamblealert.org
- Gambling Therapy: www.gamblingtherapy.org //// support@gamblingtherapy.org
- GamCare: www.gamcare.org.uk/self-help/links-to-other-support-agencies/ //// info@gamcare.org.uk
- Gamtalk: www.gamtalk.org
- Gamblers Anonymous: http://www.gamblersanonymous.org/ga
- BeGambleAware: https://www.begambleaware.org/
We further recommend you install a filter programme such as Net Nanny or Cyber Patrol to block access to our betting site by underage players.
- Blinks ICT Games will conduct periodic reviews of its Responsible Gaming Policy.
THIS RESPONSIBLE GAMING POLICY IS EFFECTIVE FROM Date: 20/02/2026